Coronavirus: updates 15 June

We are thoroughly preparing ourselves for the consequences of the coronavirus measures on students and staff. HAN follows the advice of the National Institute for Public Health and the Environment (RIVM), the Municipal Health Service (GGD) and the World Health Organization (WHO).

• We follow the websites of the RIVM and the Ministry of Foreign Affairs.
• We are in direct contact with the GGD.
• When it comes to communication from universities of applied sciences, we follow the advice of the Netherlands Association of Universities of Applied Sciences.
• Regarding travel abroad for work or study, we follow the travel advice of the Ministry of Foreign Affairs. 

Educational activities starting 15 June

Starting on 15 June we at HAN are allowed – under strict conditions – to open the doors again for some educational activities. The following guidelines apply for the period from 15 June to 1 September.

Conditions

We’re allowed to start up under two conditions: we have to guarantee the health and safety of our students and you and your colleagues as much as possible. And staff and students who depend on public transport are not allowed to travel by bus, tram or train during rush hour. This means that on-campus educational activities may only start between 11.00 and 15.00 and after 20.00. 

If it becomes possible to schedule small-scale priority educational activities outside these times, students and staff will be informed.

What educational activities are these?

This concerns the following educational activities:

• Examination and assessment. This is only for exams that cannot be administered remotely and are crucial for study progress. In concrete terms, this almost exclusively concerns exams in the propaedeutic or graduation phases.
• Skills education and practical training. This concerns education that must take place within the HAN facilities. So where acquiring the necessary skills cannot take place at another location, cannot be done in another way and cannot easily be caught up on later.
• Education and/or sessions for vulnerable students. For example, students at risk of dropping out or who have a disability or special, personal circumstances. This will almost all be on an individual, case-by-case basis. 

Regarding the restart, HAN is working closely with the Netherlands Association of Universities of Applied Sciences, the security region, public transport, and the other major educational institutions in Arnhem and Nijmegen. Staff and students have received the rules by email.

All other educational activities that under normal circumstances would take place on the HAN campus will still need to be online for now. Other activities will also continue to be done from home.

Next academic year

Of course, we’re also looking ahead to the new academic year. It looks as though also then online education will continue to dominate. Only certain educational activities can take place at HAN locations. Our primary aim for those activities will be creating ties and building a warm relationship with the 1st-year students. That means things like study guidance and coaching activities.

Working from home for the time being

HAN employees will continue to work largely from home in the new academic year. We would have preferred to meet again at HAN at the beginning of the new academic year, but unfortunately this does not look likely at the moment. Very unfortunate, but the current circumstances demand this of all of us.

Distance learning

Are you a student? Read about distance learning on Insite Get Started.

Are you a member of staff? Read about distance learning on Insite Get started.

HAN is no longer offering any educational activities, including exams, at the physical locations. But what do we mean by educational activities?

Educational activities are all organized activities where lecturer(s) and student(s)/course participants and students/course participants can physically meet each other at HAN locations. These are activities that take place from the start of the degree or course up to and including alumni activities. Naturally, students can contact their lecturer or study coach by phone or email.

Educational activities do not include the defence of theses and doctoral theses in small groups (these take place online if possible) and final assessment activities that require the physical presence of the student. At all times the general instructions of RIVM and GGD are considered, such as sufficient distance from each other.

Students and lecturers received information by mail about the possibilities for distance learning.

All education at HAN that involves the physical presence of students and lecturers has been cancelled up to and including Monday 1 June. Naturally, students can contact their lecturer or study career coach/personal tutor by phone or email.

Students and lecturers received information about the possibilities for distance learning on Sunday 15 March. Staff can find more information on Insite Rondom het werk (in Dutch only). Online education is already possible for a number of degree programs. Students of these programs will receive a message about this.

"Do I have to pay tuition fees now there's only distance learning?" "Is HAN going to pay back tuition fees because of my study delay?"

Students regularly ask us these and similar questions. The answer is "Yes, you have to pay tuition fees now" and "No, HAN is not going to pay back tuition fees".

The reason is that we have a legal obligation to collect the tuition fees. So, we’re not allowed not to collect the fees and we’re also not allowed to compensate them. But even in these circumstances, we continue to make every effort to offer 'regular' education (albeit remotely) and other educational facilities. And with an increasing variety of online possibilities than was the case a few weeks ago. Our lecturers are also learning a lot during this period!

Even though we do as much as we can to prevent it, it is possible that you are currently experiencing a study delay. For example, because you can't do an internship right now. Or because exams can’t be taken on time. In that case, contact your study coach to discuss the situation and any possible options. Unfortunately, for some students a study delay is unavoidable at the moment. In that case we’re going to help you catch up as much as possible within the possibilities that are available.

For the time being education at the HAN locations is not possible. You’ll receive more detailed information from your degree program about continuing your studies through distance learning. You can already get prepared:

• Go to Insite Rondom je studie for all the information about following distance learning.

Education at HAN will be online at least until the summer holidays. That also has consequences for the way in which we assess; where possible we’re working on alternative forms of (remote) assessment.

So, all exams, submissions, oral assessments, presentations etc. that can be done online will go ahead. The degree program gives timely notice of the total exam overview; keep a close watch on the information provided by your program.

Some subjects require physical presence during testing. That's why we’re giving this priority in the case of a restart. So, what if the government offers the opportunity to resume educational activities at the HAN locations before then? We’ll use that space for examinations (which cannot be done online), skills education and the use of practicals and lab sessions. Of course we’ll continue to follow the applicable measures required of us by the corona crisis and the 1.5-meter society.

For the time being, we’ll try not to use the lesson-free period in the summer for assessment because we’re already asking a lot more of students and lecturers. But this too depends on developments related to the coronavirus.

Exams can take place where possible:

• In the evenings in term 4
• On Saturdays
• In the week before the lesson-free period in the summer
• In the 2 weeks immediately after the lesson-free period in the summer, before the start of the new academic year.

The degree program will provide a timely total overview of exams. Assessment of students in the graduation phase takes priority. This also applies to students who need to complete the propaedeutic year because of a planned transfer to another degree program.

What if the current period leads to a study delay for you? We’ll help you to eliminate this delay as much as possible within the possibilities that we have available to us.

Graduation ceremonies

A topic that has raised a lot of questions lately. Students work for four years towards their final goal: graduation. We realize that a festive graduation ceremony is the final touch. Also, as a lecturer, to be able to properly say goodbye to students.  
 
In the meantime, we have been able to decide to allow a limited number of graduation ceremonies under certain conditions. The basic principles are that the graduation ceremonies take place in a responsible manner, are small-scale in nature and are feasible and practicable for all parties involved. Frameworks for this are currently being drawn up and will be sent to the school deans as soon as possible. It is up to the dean, in consultation with the domain and those involved in the degree program, to determine whether a graduation ceremony is justified.

Certificates

Have you earned your propaedeutic, associate, bachelor or master degree? Then you can apply for an extract through the DUO Diploma Register. This extract is an official document issued by DUO, so it is valid proof that you have earned your diploma. It does look different than the original diploma and the original grades list.

You can also request a certified grades list from the Student Affairs Enquiry Desk.

As soon as the RIVM and HAN measures allow this again, you will receive the HAN Certificate, including the accompanying international diploma supplement.

On Thursday 19 March, the Ministry of Education, Culture and Science informed us about how we should deal with binding study advice (BSA) in the first year. We will now be postponing binding study advice. Any BSA will be sent in the second year of study instead of the first year. It may also be possible to extend postponements previously granted to students for the BSA.

Students received a message about this on 20 March.

The reason for this postponement is the possible delay that you as a student may experience due to the measures we have taken because of the coronavirus.

Also read the frequently asked questions on Insite (Dutch only).

We are receiving a lot of questions from students about internships. Your degree program will continue to communicate with you about this.

Internship
In general terms, at HAN we believe that the quality of a student's performance during the internship is more important than the exact number of internship hours completed. Your degree program has the space to offer individual solutions, in the interest of your study progress. Unlike with exams, the lesson-free period in late April/early May or the lesson-free period in the summer can possibly be used by groups of students for internships or workplace learning. That will depend on the specific possibilities.

You may have to deal with limitations and modified work conditions enforced by your internship company due to the coronavirus. For example that you may only work from home. You have to follow the advice of your internship company. Contact your internship supervisor if that means you’ll be absent. We are currently working out how we can help you if your internship has been cancelled or you are experiencing problems.

Internship in a healthcare institution
Are you interning at a healthcare institution? For example at a university hospital, a general hospital or an outpatient clinic? In some cases you will need to go home because the healthcare institution has to focus primarily on the healthcare process. In other cases you will need to stay because you provide an important contribution to the care of patients.

The healthcare institution first decides whether you can contribute to patient care as an intern. Safety is a key priority here: your safety and that of the patients and staff in the healthcare institution. You may indicate to the healthcare institution and to HAN whether, for personal reasons, you wish to continue the internship or not. If relevant, an agreement will be made about whether and how the possibly different tasks fit within the goals of the internship. HAN is the leading party in these agreements.

Also when your internship or other form of education is cancelled, you can work as a student volunteer in a healthcare institution. Separate agreements have to be made for this employment relationship between you and the healthcare institution, e.g. regarding insurance. The healthcare institution decides whether you can continue the tasks; HAN is not a partner in this. If you carry out tasks as a student volunteer, there is no assessment and so no credits are linked to this. After all, it is not a continuation of previously followed educational activities.

Practical assessment
Some degree programs are very practice-based. That also needs to be assessed, but the assessments also need to be reliable. So it is not always possible to do this in an alternative way online. These degree programs will look at how assessments can best be planned and/or performed as soon as the HAN buildings are open again for in-person education and exams. Degree programs may also choose to make space for or integrate (parts of) the practical exams in the study program for the following academic year. The program can choose this if it improves the study feasibility for students. Your degree program will inform you about this in good time.

HAN follows the travel advice given by the Ministry of Foreign Affairs. The advice related to codes orange and red is not to travel abroad or only if absolutely necessary. HAN will not give permission if you want to travel to a country with a code red or orange for your study, graduation project or internship. Any previously granted permission will expire as soon as a code red or orange starts to apply to a country. If you go abroad without permission, you will not receive any supervision or support and you cannot be awarded any credits. You will not be eligible for a HAN grant either. The Ministry of Foreign Affairs may soon change the color codes for a number of countries. So it’s good to keep an eye on their website. Do you want to travel to a country with a code yellow or green for your study or internship? HAN will in principle give you permission to do so based on those color codes.

In all cases, be sure to contact your study abroad coordinator or internship supervisor to help determine what is wise. 
 
Did you travel with permission to a country with code yellow or green? Keep in mind that the color code may change to red or orange while you are there due to changing circumstances in that country. In this case it is up to you to decide what is best for you. Naturally, we can help you with your decision, but you are responsible for whether you eventually decide to return to the Netherlands or not. This means you are also responsible for the study, safety and financial consequences of that decision.

I’m abroad for study, internship or graduation assignment. What should I do?  
Currently all countries across the globe have code red or orange. HAN strongly advises you to carefully consider the situation. Many people have already decided to return to the Netherlands or their home country by the safest route possible. If you decide not to return, this is your own choice. So, it’s also your own responsibility. Many countries are taking far-reaching measures to prevent the further spread of the coronavirus. New measures cannot be ruled out, and the situation can change rapidly. These measures have a significant impact on travelers. This means it may not be possible to return home (in the short term). If you need help, contact your HAN coach. We are happy to help you consider what to do.

I’m in a country that’s currently locked down or threatening to lock down. What should I do? 
Various countries are still in lockdown. That means that travelers from so-called Corona countries may no longer enter them. In some countries nobody is allowed to leave. HAN advises you to decide what your safest option is. When making your decision, keep in mind that as a foreigner in that country you’re always allowed to leave the area. However, the cancellation of air traffic could make it increasingly more difficult to book a flight. The European Union is taking measures to limit air traffic as much as possible; it is important to know that as an EU citizen or if you hold a valid residence permit you will always have access to the EU.

My internship company/university abroad is closing for a period of time. What should I do?
Also in that case, HAN advises that you don’t have to return. Follow the instructions of the local authorities and partner universities. And wait and see how things develop there. Also contact your internship supervisor for advice. If you decide to stay or to return early, that’s your own decision and therefore your own responsibility.

I'm studying abroad. Who’s the best person to consult with at HAN? 
Always consult with your study coach/internship supervisor and study career coach/personal tutor about your situation. Are you thinking about returning to the Netherlands? Then it’s good to consider things such as the local conditions and how controllable the virus is there, what the quality of health care is like, what travel options are available, and how to assess your overall safety. Do you need immediate assistance because of danger, a health or safety issue? Call the HAN 24/7 SOS contact number: +31 320 331 343.

I’m a foreign student studying at HAN and want to return to my home country right away. Who can I best consult with?
​Remember that it can be very difficult at the moment to find a suitable flight. If you’re planning on going anyway, always consult with your study/internship coach and/or study career coach/personal tutor. If you decide to return to your home country earlier and to temporarily stop your studies, make sure you drop by the International Office to make sure you’ve arranged everything. Like cancelling enrollment, immigration, grants/scholarships etc.

Will my health insurance cover me in case I fall ill with the Coronavirus?

EU students with a valid European Health Insurance Card (EHIC) have health care coverage in the Netherlands if they need to receive health care because of the Coronavirus. Should you find out that you do not have a valid EHIC card, then we advise you to request one as soon as possible or to make sure that you adequate private health insurance. If you are a non-EU student with AON insurance, then you do have coverage, including hospitalization. Check also this link for additional information regarding health insurance.

Is my residence permit at risk if I fail the minimum study progress requirement due to effects from the Coronavirus?

Normally non-EU students must maintain a study progress requirement by passing at minimum 50% of their study load in order to comply with residence permit regulations. Should you be failing to meet the minimum study progress requirement due to reasons attributed to the Corona crisis, then you will be exempted from this requirement. Thus maintaining your residence permit status. For the latest information about changes in immigration requirements due to the Corona virus we refer you to this link. If you have questions about your particular visa situation, then email  immigration@han.nl. 

Do keep in mind that the academic requirements for your study program may be higher than the residence permit study progress requirement. If you have concerns about your ability to meet this year’s academic requirements, we advise you to contact your study career coach.

Will I receive (a partial) refund of my tuition money, since I do not have the full use of the HAN facilities? 

Higher education institutions as directed by Dutch law of have a legal obligation to collect tuition fees, therefore tuition cannot be waived or refunded. HAN continues to offer education (on-line and once allowed, on-campus) and other support. Should you have or foresee financial problems, then see the previous question.

Will I receive (a partial) refund of my tuition money, since I do not have the full use of the HAN facilities? 

Higher education institutions as directed by Dutch law of have a legal obligation to collect tuition fees, therefore tuition cannot be waived or refunded. HAN continues to offer education (on-line and once allowed, on-campus) and other support. Should you have or foresee financial problems, then see the previous question.

Who can I talk to if I feel worried and/or stressed? 

Consult your study career coach/personal tutor or contact the counseling office which is staffed with qualified psychologists. You can contact them by sending an email to studentenpsychologen@han.nl.

What if I have decided I want to return early to my home country? 

Always weigh the pros and cons of returning to your home country carefully and consult with your study career coach. If you do decide to leave and stop your studies, do not forget to drop by the International Office to make you have arranged everything, such as enrollment withdrawal, turning in your residence permit card, deregistration at city hall etc.

I’m choosing to return to the Netherlands earlier than planned. What do I have to do?
​Report your return by email to HAN International Office internationaloffice@han.nl and inform your study/internship coach and/or study career coach/personal tutor. Also report it via My DUO to adjust your OV travel card.

Who will pay the extra expenses due to cancelling my study/internship abroad?    

HAN does not reimburse travel or extra costs incurred due to the interruption of study or internship abroad. Have you incurred (additional) costs? You can try to get these reimbursed via your own insurance and/or via the HAN insurance. For the HAN insurance you can call the Allianz Global Assistance (AGA) emergency centre at +31 20 592 9292, policy number 5229-530897 UL or you can contact the insurance department ( verzekeringen@han.nl) for the further procedure. Always keep track of your extra expenses, including receipts.

For students with Dutch or EU/EEA/Swiss nationality, the Dienst Uitvoering Onderwijs (DUO) is offering the possibility of temporarily borrowing more per month. That can be done with retroactive effect, as of the start of the academic year. You can also apply for tuition fee credit. If this is not enough, contact DUO yourself to find out about the possibilities. DUO is aiming for maximum goodwill when it comes to students with financial setbacks due to the corona measures.

What will happen to my study progress if I have to terminate my study or internship abroad?
HAN is obliged to make an effort to avoid study delays. We are currently all in a situation with special and difficult circumstances that can vary from country to country. Depending on these circumstances, HAN will always try to avoid study delays, but this will not be possible in all cases.

This is not an easy time: a new form of education, which you hardly had time to adapt to, a different daily routine, not being able to meet and catch up with your fellow students, more dependent on yourself, perhaps you are feeling bored or lonely, or maybe someone in your family has fallen ill. In short, you have a lot to deal with!

Not everyone can manage that equally well. And that's very understandable! If you need a chat, support, a listening ear, a little more guidance or coaching; our student support staff are ready to help you! Here is a list of what support you can access and how. We are limiting personal, face-to-face contact as much as possible, so conversations take place by phone or via Teams. We will always respect your privacy.

Student psychologists
Do you need immediate psychological assistance? Then you can sign up by filling in the intake form and sending it to studentenpsychologen@han.nl. The forms are screened daily by a student psychologist. You will be contacted to discuss what happens next.
Contact: studentenpsychologen@han.nl, by phone (024) 353 04 34.

Student counsellors
You can contact one of the student counsellors by email or phone. You can also use the online appointment planner to schedule an appointment. Don't forget to include your telephone number; a student counsellor will contact you by telephone.
Contact: studentendecanen@han.nl | (024) 353 04 34

Training or coaching
Coaching calls will go ahead via Skype, phone, mail, Teams. You can continue to sign up for 'study skills coaching' via the online portal. Group meetings will continue online or in a different format. Sessions that are cancelled will be rescheduled. You'll be notified about this.
Contact: studenttrainingencoaching@han.nl

Course Transfer Desk
Are you thinking of switching to another degree program? You can discuss this via Skype, phone, email or Teams. Send an email to your Course Transfer Desk, and they will schedule a meeting with you.

• studiewisselpunt.FEM@han.nl
• studiewisselpunt.FE@han.nl
• studiewisselpunt.GGM@han.nl
• studiewisselpunt.Techniek@han.nl

Student Chaplaincy
You can also contact a chaplain for support or a conversation.
Arnhem: All group activities at the Arnhem Student Point have been cancelled until 1 June. Individual sessions can still take place both in person (provided all advised measures are followed) and by telephone, Skype and email.
Contact: Iris Springvloed | iris@arnhemstudentpoint.nl | (06) 39 70 92 03Iris Springvloed | iris@arnhemstudentpoint.nl | (06) 39 70 92 03
The building of the Student Church on the Erasmuslaan in Nijmegen is currently closed and there will be no celebrations. The team can be reached for guidance or consultation via email, telephone and Skype. Go to www.ru.nl/studentenkerk for current info and materials you can use to keep in touch. 
A small remote course has been developed for this period: MEANING in my life.
Contact: Nicole Schubert | nicole.schubert@han.nl | (06) 55 21 89 44

HAN confidential counselors
At HAN we treat each other respectfully. Unfortunately, incidents can still occur in which you as a student have to deal with unacceptable behavior such as aggression and violence, bullying, (sexual) harassment and discrimination, including digital behavior. If this happens, contact one of the confidential counsellors to discuss what you can do about it. You can choose which confidential counsellor you want to speak to, and you can be sure that your confidentiality is guaranteed.

Tips to stay mentally fit and study independently
How do you stay mentally fit in the current situation? Fortunately, there are a lot of things you can do. On Insite you will find some specific tips.

• Staying mentally fit
• Studying independently

International students
Are you an international HAN student? If you think you are infected with the coronavirus, it is best to contact the GGD (0800 1351) or a general practitioner's office first (Arnhem: 026-3899696; Nijmegen: 0900 8880). They'll tell you what to do next.
If you have other medical complaints, contact a general practitioner by telephone, even if you are not registered with a general practitioner.

DUO loan for EU/EEA students

Have the corona measures caused you to have financial problems? Because you temporarily can’t work, for example. In such cases, DUO is temporarily offering the possibility to borrow more money each month. That can be done with retroactive effect, as of the start of the academic year. You can also apply for tuition fee credit.

You can arrange this yourself in "Mijn DUO". Not enough? Contact DUO yourself to find out about the possibilities. DUO is aiming to help out as much as possible when it comes to students with financial setbacks due to the corona measures.

HAN Emergency Fund for non-EU/EEA students

If you are a non-EER-student, then unfortunately you are not eligible for DUO schemes. But you may be eligible for a loan from the HAN Emergency Fund. Your financial  emergency may not be of a structural nature and it must meet a number of strict criteria. The application must be accompanied by all relevant supporting documents. You can find more information on this Insite page.

Financial compensation for students by Dutch government

All students who have to re-enroll next academic year and graduate between September 2020 and the end of January 2021 from an MBO college or university of applied sciences, or earn their master from a university will receive a financial compensation from the Dutch government. All students whose right to a basic or supplementary grant expires in July, August or September will also receive financial compensation.

Study delay

Because of the corona crisis, universities of applied sciences are providing as much of their education as possible online. Every effort is being made to prevent study delays. Despite these efforts, delays are unavoidable for programs with internships and practicals. What’s more, students in their final year aren’t able to catch up in the later years of their program. So, all students who have to re-enroll in the upcoming academic year and who graduate between September 2020 and the end of January 2021 will receive a sum of money equal to three months of tuition fees. For students in higher education, that sum is € 535.00.

Read everything about the financial compensation for study delays or about the possibilities of a supplementary grant on the Dutch Government website (in Dutch).

Working from home

Lecturers and support staff work from home as much as possible unless physical presence is necessary. Your manager will decide what is necessary. Spreading work hours is preferable.

Go to the frequently asked questions on Insite (Dutch only) for staff for all the information about working at home.

Working at HAN

We know that many colleagues would very much like to work at HAN again. We’re pleased to report that this is possible again in a limited and coordinated way. A limited number of colleagues can come to work each day. That’s why each school is appointing a capacity coordinator to make an inventory of which colleagues want to work at HAN, and where and when. Your academy or organizational unit will inform you further. If you are a staff member who is allowed to work at the HAN campus, please use that opportunity. It would be a shame to occupy a place when you're not there.

All entrances are open again. The lifts are only accessible to people with a physical limitation (max 1 person at a time). When working at HAN, take into account our guidelines and those of the RIVM. Posters are hanging throughout the buildings as a reminder. 

• Go to Insite Rondom je werk (Dutch only) for all the information about organizing distance learning.
• Go to the frequently asked questions on Insite (Dutch only) for staff for all the information about assessment and internship activities.

NWO has taken a number of measures to support researchers. The first is that ongoing rounds where no more interaction is required with applicants can go ahead according to schedule. For other ongoing rounds, interviews are being postponed and deadlines for submission extended.

NWO is well aware that postponing interviews is not a good thing for the people involved in application procedures. They are therefore looking for ways to proceed with the grant allocations. The importance of utmost care and a level playing field for all candidates means that finding a solution takes time. In April, NWO will provide solutions in consultation with the knowledge institutes. The deadlines for upcoming calls have been postponed by one month and those for more complex calls with consortia will be put on hold and resumed again one month after the national measures are lifted. If second-flow funding is cut back for longer periods due to these measures, financial problems may arise.

At the moment there is insufficient visibility on the extent of the situation, but the Ministry of Education, Culture and Science remains in contact with NWO and the Association of Universities of Applied Sciences.

Up to and including 1 September, HAN is not giving staff permission to travel abroad for study, internship or work.

We can imagine that this period could cause feelings of restlessness or stress. Perhaps feelings of being powerless, too. Especially if the current measures are to last longer. At the moment, you may not be able to share your concerns as well as usual with colleagues or you may have many thoughts rushing through your mind when you are alone.

Would you like to talk to somebody about that? As a HAN employee, you can request a free consultation (20 minutes) with one of the psychologists from Ascender via a special helpline. You can discuss questions or uncertainties or simply let off steam. You can reach the helpline by phone on 0800-3277378. If you need more support, your colleagues in the HR department are available to help you further.

If you have any questions, you can contact the HR Enquiry Desk | (024) 353 05 50 | Vraagpunt.HR@han.nl.

Are you visiting the campus for an exam, practical lesson, coaching, or do you have permission from your manager? Then you have access the HAN buildings. Other staff and students need to stay at home. The buildings are open from 8.00 to 17.00. While on campus, follow the RIVM and HAN guidelines.

Canteens and facilities

The following canteens are open: 

• HAN campus Arnhem | Hangar R31 | 13.00 – 14.00.
• HAN campus Nijmegen | Restaurant K33 | 10.00 – 14.00.

Post desk
The desks in Arnhem and Nijmegen are open from 8.30 to 12.00. The post must be delivered there before 11.30.

• Outgoing post can be delivered to the reception desks at K33 and R26
• Incoming post is opened centrally and, if necessary, sent to the home address of the addressee. Confidential post items are dealt with by the HAN archivist.

See the procedure for incoming and outgoing post on Insite. 

CampusStore

Arnhem location
Open from 8.30-15.30.

Nijmegen location
Open from 8.30-15.30.

Study Centers
The study spaces in the Study Centres are closed.

Nijmegen
The study center at Kapittelweg 33 is open from 10.00 to 15.00. You can only borrow books by appointment. See the procedure on the HAN Study Centers website.

Arnhem
In Arnhem you can borrow books by appointment. See the procedure on the HAN Study Centers website.

Go to www.han.nl/studiecentra for access to online sources via HANQuest or online study books.

Cash desk/bank
The cash desk in Arnhem is closed. If you need to pick up money during this period, contact us. We’re happy to make an appointment so we can assist you. Call (06) 55 24 08 51 of (06) 25 64 04 75. We are also available via kas.bank@han.nl.

Other services
All other services will go ahead as usual (in-house emergency service, cleaning, catering (sandwiches at receptions for staff), coffee and tea services, archiving, graphic production services, delivery of office supplies.

Visits by external parties, such as suppliers and maintenance services, have to be reported in advance to the receptions at K33 and R26. The caretaker will take the visitor(s) to the other buildings.

The Service Desks and the Service Information Desks can be reached as follows.

The Service Desks at Kapittelweg 33, Ruitenberglaan 26 and 31 are open from 8.00 to 17.00.

• 22 June to 10 July: 8.00-16.30 (online and on campus)
• Summer Enquiry Desk | 13 July to 21 August: 9.00-13.00 (online and on campus)

Available by phone and email from 8.00 to 17.00. The post is processed on a daily basis.

• Outgoing post can be delivered to the reception desks at K33 and R26.

Incoming post is opened centrally and, if necessary, sent to the home address of the addressee. Confidential post items are dealt with by the HAN archivist.

Check the online Open Days page for more information and the next date.

Check the Open Evening page for more information and the next date (only in Dutch).

Matching will be done differently this year because of the measures related to the coronavirus. The questionnaires are a required part of Matching. After the questionnaires you would normally have an appointment at HAN. This academic year all appointments at HAN locations have been cancelled to prevent further spread of the coronavirus in the Netherlands. 

To help applicants make an informed decision about whether the degree program is a good match for them, online alternatives are being offered where possible. Applicants will be informed about this by the relevant degree program.

For more information about Matching, go to www.han.nl/studiekeuzecheck (Dutch only).

For the status of other events and gatherings, go to www.han.nl/agenda (Dutch only).

No, Student for a Day events at the HAN locations will not go ahead as long as there is no education at the HAN locations.

As an alternative, some programs are offering online Trial Days.

Yes, the introduction for the new first-year students will take place at the end of August, but unfortunately not in the same form as usual because of (the measures regarding) the coronavirus.

Naturally, we will still give new students a warm welcome to HAN. Degree programs and study associations are currently working on alternative formats. Prospective students will receive more information about this.

HAN has taken extra (hygiene) measures to prevent/limit the spread of the Coronavirus as much as possible. Cleaning is done several times a day with disinfectants. Notice that the towel or soap dispenser is empty? Or that an area hasn’t been cleaned? Report it to the ServiceDesk: ServiceDesk@han.nl of (024) 353 16 66.

If you have cold symptoms or a temperature? Stay home until you are better and make sure you don’t infect anyone else. So keep a distance from others. You don’t have to call the GP. Your symptoms are mild.

Have your symptoms gotten worse?
You have a fever (over 38 degrees Celsius) and you’re coughing or having difficulties breathing? Then you have to call the GP or after-hours clinic. Call immediately if your symptoms are serious.

Which simple, preventive measures can I take?  

• Don’t shake hands
• Wash your hands regularly. 
• Cough and sneeze on the inside of your elbow. 
• Use paper handkerchiefs. 
• Use an alcohol-based hand disinfectant if water and soap are not available. 
• Stay at home if you are ill. Note: currently we are following the regular sick-leave policy.

For the time being, HAN's regular sick leave and care leave policies apply.  

For staff:

• The regular sick policy applies. That’s because we as HAN want to track if and when our business-critical processes might be at risk.
• If there are medical reasons preventing you from working, report this by phone to the reception at HAN and to your manager.
• In case of mild cold symptoms, we follow the advice of RIVM, GGD and WHO. The general principle is that you don’t report sick with such symptoms, but you continue your work at home. Just like you would in a normal situation.
• Fear of infection and the care of sick family members are in principle not valid reasons for reporting sick. If you are not sick but decide not to work anyway, you’ll have to use your sustainable employability hours (DI hours) or leave hours. Contact your manager about this if you have any questions.

For students

• If you can’t study due to medical reasons, report this by phone to your study coach.
• Fear of infection is no reason to call in sick.
• Care for sick family members is no reason to call in sick.
• In case of mild cold symptoms, we follow the advice of RIVM, GGD and WHO. Don’t come to HAN, but study at home.