Coronavirus news

We are thoroughly preparing ourselves for the consequences of the coronavirus measures on students and staff. HAN follows the advice of the National Institute for Public Health and the Environment (RIVM), the Municipal Health Service (GGD) and the World Health Organization (WHO).

• We follow the websites of the RIVM and the Ministry of Foreign Affairs.
• We are in direct contact with the GGD.
• When it comes to communication from universities of applied sciences, we follow the advice of the Netherlands Association of Universities of Applied Sciences.
• Regarding travel abroad for work or study, we follow the travel advice of the Ministry of Foreign Affairs. 

The new academic year has started again. It will be partly on location and partly remote. The students who will in any case be at HAN are:

• 1st-year students
• Students attending practical and skills lessons
• Students with a support need
• Students doing exams that cannot be administered online
• Students in the graduation phase

The 1.5-meter measure remains in effect, as does the associated maximum building occupancy of approx. 20-25%. Unfortunately, this means we still won’t be able to welcome all students at HAN at the same time. We continue to give priority to practical and skills lessons,  the coaching of students in need of support, exams that we cannot administer online and certain lesson activities for first-year students in particular.

First-year students need to get to know HAN, the lecturers and each other and physical presence is important for that. The programs are also looking into how often other students can be present at HAN. However, with the capacity limitation we have, we will still be providing distance learning to a large extent in the new academic year.

What educational activities are these?

We give priority to the following educational activities:

• Skills education and practical training. This concerns education that must take place within the HAN facilities. So where acquiring the necessary skills cannot take place at another location, cannot be done in another way and cannot easily be caught up on later.
• Examination and assessment. This is only for exams that cannot be administered remotely and are crucial for study progress. In concrete terms, this almost exclusively concerns exams in the propaedeutic or graduation phases.
• Education and/or sessions for vulnerable students. For example, students at risk of dropping out or who have a disability or special, personal circumstances. This will almost all be on an individual, case-by-case basis. 

Regarding the restart, HAN is working closely with the Netherlands Association of Universities of Applied Sciences, the security region, public transport, and the other major educational institutions in Arnhem and Nijmegen. Staff and students have received the rules by email.

All other educational activities that under normal circumstances would take place on the HAN campus will still need to be online for now. Other activities will also continue to be done from home.

Working at HAN

HAN staff may work on campus to a limited extent after consultation with their manager. Stickers (green/red) have been placed on desks in the HAN buildings, so you can see where best to sit to keep 1.5 meters distance. Most workspaces are equipped with a monitor for a laptop or a workstation (40% of all workspaces). At some of these places you can only sit with a laptop. Fewer monitors are currently available at HAN because many colleagues are using a HAN monitor at home.

There are approximately 5 workstations with double screens available for each academy, e.g. for the timetable offices. This may sometimes means you need to sit somewhere else than what you’re used to. We’d appreciate your understanding for this.

When working at any of the HAN locations, remember to follow our guidelines and those of the RIVM. Posters are hanging throughout the buildings as a reminder.
In principle, you can come to HAN again by public transport at all times, but travelling during rush hour or other busy times is not recommended and it is mandatory to wear a mouth mask. If you live in the neighborhood, preferably come by bike or on foot if possible and only use public transport if necessary.

Distance learning

• Are you a student? Read about distance learning on Insite Rondom je studie.

Educational activities are all organized activities where lecturer(s) and student(s)/course participants and students/course participants can physically meet each other at HAN locations. These are activities that take place from the start of the degree or course up to and including alumni activities. Naturally, students can contact their lecturer or study coach by phone or email.

Educational activities do not include the defence of theses and doctoral theses in small groups (these take place online if possible) and final assessment activities that require the physical presence of the student. At all times the general instructions of RIVM and GGD are considered, such as sufficient distance from each other.

Students and lecturers received information by mail about the possibilities for distance learning.

In line with our 'safety first' approach, our urgent advice is to wear a mask inside HAN buildings from Tuesday 6 October. The advice applies in 'public' areas such as corridors, canteens, sitting corners, stairs, etc. It does not apply in the classroom, at workstations, when practicing sports activities or in practical classes/workshops.

What does that mean exactly?  

When you enter the building, you should be wearing a mask. You can take it off as soon as you are sitting at your desk in a classroom or office or you are in the sports hall or gym. During practicals you follow the rules that apply to that room. When you move about, e.g. go to the toilet, you put the mask back on.

Why are we doing this?  

We are doing this so we can keep providing and following education. Preferably in-person classes as much as possible. This is only possible if HAN remains a safe environment and does not become a source of infection. It remains very important to keep a distance of 1.5 meters. The mask makes the coronavirus visible and helps us stick to the rules.

"Do I have to pay tuition fees now there's only distance learning?" "Is HAN going to pay back tuition fees because of my study delay?"

Students regularly ask us these and similar questions. The answer is "Yes, you have to pay tuition fees now" and "No, HAN is not going to pay back tuition fees".

The reason is that we have a legal obligation to collect the tuition fees. So, we’re not allowed not to collect the fees and we’re also not allowed to compensate them. But even in these circumstances, we continue to make every effort to offer 'regular' education (albeit remotely) and other educational facilities. And with an increasing variety of online possibilities than was the case a few weeks ago. Our lecturers are also learning a lot during this period!

Even though we do as much as we can to prevent it, it is possible that you are currently experiencing a study delay. For example, because you can't do an internship right now. Or because exams can’t be taken on time. In that case, contact your study coach to discuss the situation and any possible options. Unfortunately, for some students a study delay is unavoidable at the moment. In that case we’re going to help you catch up as much as possible within the possibilities that are available.

For the time being education at the HAN locations is not possible. You’ll receive more detailed information from your degree program about continuing your studies through distance learning. You can already get prepared:

• Go to Insite Rondom je studie for all the information about following distance learning.

At HAN much of our education is taking place online at the moment. That also has consequences for how we assess; where possible we’re working on alternative forms of (remote) assessment.

So, all exams, submissions, oral assessments, presentations etc. that can be done online will go ahead. Some subjects require physical presence during testing. The degree program gives timely notice of the total exam overview; keep a close watch on the information provided by your program. Of course, when examining on location, we take into account all the measures in place that the corona crisis and the 1.5-metre society demand of us.

We are doing everything possible to keep education, research, and exams running to avoid study delays as much as possible. Should the current period still lead to a study delay for you, we’ll do our best within the possibilities we have to help you get back on track.

Your study coach, lecturers and the board of examiners are there for you if you have any questions or concerns.

What should I do if I’m unable to take an exam because of corona related circumstances?
Do you already have health complaints, have you developed health complaints just before an exam and/or are you in quarantine? Then we ask you not to come to HAN for exams. Here and in the flowchart below you can read which follow-up steps you can take.

• Contact your study coach as soon as possible and inform them of your situation.
• Consider together how it will affect you and how to best ensure your studies will continue smoothly. The regular resit opportunities may be the right solution. Or your specific situation may require an extra exam opportunity or an exam in a different format to avoid a study delay. Draw up an action plan together with your study coach and submit a request to the board of examiners of your degree program if needed.
• When assessing your request, the board of examiners will take into account the special situation we are in and the related circumstances for you.

Exam opportunities
In case you miss one or more exams, remember there are always multiple exam opportunities each academic year. But if this leads to a build-up of exams or not being able to start your internship, don’t worry. We won’t leave you out in the cold. Together we’ll do everything we can to prevent any negative consequences for your study progress. Your study coach will help you find the best solution for your specific situation.

Exams on location; is that safe?
Yes, it is safe to come to HAN. We can assure you that exams on location are held in a responsible way; your health and safety and that of other students and staff are our top priority.

• We apply the RIVM guidelines
• We keep 1.5 meters distance, also in classrooms
• The number of people per room is limited, up to 25% of normal occupancy.
• We ask everyone to wear a face mask (you may take it off when sitting at a desk).
• In buildings there are walking routes, disinfectants and we do extra cleaning rounds.

Do you have any questions about whether it's wise to come to HAN? Then contact your study coach.

Graduation ceremonies

A topic that has raised a lot of questions lately. Students work for four years towards their final goal: graduation. We realize that a festive graduation ceremony is the final touch. Also, as a lecturer, to be able to properly say goodbye to students.  
 
Graduation ceremonies are permitted to a limited extend and under certain conditions. The basic principles are that the graduation ceremonies take place in a responsible manner, are small-scale in nature and are feasible and practicable for all parties involved. The school management decides whether a graduation ceremony is justifiable in consultation with the degree program and those involved.

Certificates

Have you earned your propaedeutic, associate, bachelor or master degree? Then you can apply for an extract through the DUO Diploma Register. This extract is an official document issued by DUO, so it is valid proof that you have earned your diploma. It does look different than the original diploma and the original grades list.

You can also request a certified grades list from the Student Affairs Enquiry Desk.

As soon as the RIVM and HAN measures allow this again, you will receive the HAN Certificate, including the accompanying international diploma supplement.

On Thursday 19 March, the Ministry of Education, Culture and Science informed us about how we should deal with binding study advice (BSA) in the first year. We will now be postponing binding study advice. Any BSA will be sent in the second year of study instead of the first year. It may also be possible to extend postponements previously granted to students for the BSA.

Students received a message about this on 20 March.

The reason for this postponement is the possible delay that you as a student may experience due to the measures we have taken because of the coronavirus.

Also read the frequently asked questions on Insite (Dutch only).

We are receiving a lot of questions from students about internships. Your degree program will continue to communicate with you about this.

Internship
In general terms, at HAN we believe that the quality of a student's performance during the internship is more important than the exact number of internship hours completed. Your degree program has the space to offer individual solutions, in the interest of your study progress. Unlike with exams, the lesson-free period in late April/early May or the lesson-free period in the summer can possibly be used by groups of students for internships or workplace learning. That will depend on the specific possibilities.

You may have to deal with limitations and modified work conditions enforced by your internship company due to the coronavirus. For example that you may only work from home. You have to follow the advice of your internship company. Contact your internship supervisor if that means you’ll be absent. We are currently working out how we can help you if your internship has been cancelled or you are experiencing problems.

Internship in a healthcare institution
Are you interning at a healthcare institution? For example at a university hospital, a general hospital or an outpatient clinic? In some cases you will need to go home because the healthcare institution has to focus primarily on the healthcare process. In other cases you will need to stay because you provide an important contribution to the care of patients.

The healthcare institution first decides whether you can contribute to patient care as an intern. Safety is a key priority here: your safety and that of the patients and staff in the healthcare institution. You may indicate to the healthcare institution and to HAN whether, for personal reasons, you wish to continue the internship or not. If relevant, an agreement will be made about whether and how the possibly different tasks fit within the goals of the internship. HAN is the leading party in these agreements.

Also when your internship or other form of education is cancelled, you can work as a student volunteer in a healthcare institution. Separate agreements have to be made for this employment relationship between you and the healthcare institution, e.g. regarding insurance. The healthcare institution decides whether you can continue the tasks; HAN is not a partner in this. If you carry out tasks as a student volunteer, there is no assessment and so no credits are linked to this. After all, it is not a continuation of previously followed educational activities.

Practical assessment
Some degree programs are very practice-based. That also needs to be assessed, but the assessments also need to be reliable. So it is not always possible to do this in an alternative way online. These degree programs will look at how assessments can best be planned and/or performed as soon as the HAN buildings are open again for in-person education and exams. Degree programs may also choose to make space for or integrate (parts of) the practical exams in the study program for the following academic year. The program can choose this if it improves the study feasibility for students. Your degree program will inform you about this in good time.

I plan to study at a partner university in semester 2 of 2020-2021. Will that go ahead? 

HAN has decided to tighten the travel policy for studying abroad or doing a minor abroad in semester 2 of 2020-2021. Our policy is based on the travel advice of the Dutch Ministry of Foreign Affairs and works as follows:

Is the travel advice for the region/country of your partner university red or orange as of 10 November 2020? Then HAN will not give you permission to travel to this partner university in semester 2 of 2020-2021. The decision is final and will not be changed even if the travel advice changes. Please contact your degree program about possible alternatives. Is the partner university offering a full online semester? Then HAN will give you permission to participate in the online variant and the credits you earn will be recognized. 

Does your destination have green or yellow travel advice on this reference date? HAN will continue to monitor your destination until the beginning of the semester. What if the color changes to orange/red before the latest possible arrival date for participating in the semester (including the introduction program)? Then you will not be permitted to travel there after all. So, always make sure you have a plan B in consultation with your degree program.

I plan to do an internship or graduation project abroad in semester 2 of 2020-2021. Will that go ahead? 

HAN will not give you permission for an internship or graduation project in a country/region with red or orange travel advice. HAN will give you permission for an internship or graduation project in a country/region with green or yellow travel advice. Please note that travel advice colors can change quickly. Permission already given expires the moment red or orange advice starts to apply. So make sure you always have a plan B in consultation with your internship supervisor and degree program. HAN will continue to monitor the destination of your internship/graduation project until your departure. If the travel advice color changes to orange/red before departure, you will not be permitted to travel. 

Registration

As a HAN student you are obliged to register in MoveOn when you go abroad. This is important because then HAN has a complete overview and can take targeted actions if needed.

What should I do if my internship company/partner institute abroad is closing for some time?

HAN does not require you to return. Follow the instructions of the local authorities and partner universities. Wait and see how things develop there. Always contact your study coach/internship supervisor for advice. If you decide to stay or to return early, that’s your own decision and therefore your own responsibility.

Who’s the best person to consult with if I’m in a foreign country? 

Always consult with your study coach/internship supervisor about your situation. Are you thinking about returning to the Netherlands? Then it’s good to consider things like the local conditions and how controllable the virus is there, what the quality of health care is like, what travel options are available, and how you assess your overall safety there. Do you need immediate assistance because of danger, a health or safety issue? Call the HAN 24/7 SOS contact number: +31 320 331 343.  

I’m choosing to return to the Netherlands earlier than planned. What should I do?

Report your return by email to HAN International Office internationaloffice@han.nl and inform your study coach/internship supervisor and/or study career coach/personal tutor. Also report it via Mijn DUO to adjust your OV travel card.

Who will pay my extra expenses for cancelling my study/internship abroad?

HAN does not pay back travel or extra costs made because of interrupted study or internship abroad. If you have incurred (extra) costs, you can try to get these back through your own insurance. 

Who pays for my extra costs because of other circumstances?

Here too, extra costs resulting from your own choices are at your own risk. HAN is not responsible for these.

What will happen to my study progress if I have to terminate my study or internship abroad?

HAN is required to try to avoid study delays for its students. We are all in a situation with special and difficult circumstances at the moment. These can vary from country to country. Depending on the circumstances, HAN will always try to avoid study delays, but this will not be possible in all cases.

Who is the best person to talk to if I am a foreign student who wants to return to my homeland?

If you’re planning on leaving, always consult with your study coach/internship supervisor and/or study career coach/personal tutor for advice. The final decision is yours. Have you decided to return to your home country and temporarily stop your studies? Drop by International Office to make sure you've handled everything related to terminating your enrolment, immigration, scholarships and the like.

This is not an easy time: a new form of education, which you hardly had time to adapt to, a different daily routine, not being able to meet and catch up with your fellow students, more dependent on yourself, perhaps you are feeling bored or lonely, or maybe someone in your family has fallen ill. In short, you have a lot to deal with!

Not everyone can manage that equally well. And that's very understandable! If you need a chat, support, a listening ear, a little more guidance or coaching; our student support staff are ready to help you! Here is a list of what support you can access and how. We are limiting personal, face-to-face contact as much as possible, so conversations take place by phone or via Teams. We will always respect your privacy.

Student psychologists
Do you need immediate psychological assistance? Then you can sign up by filling in the intake form and sending it to studentenpsychologen@han.nl. The forms are screened daily by a student psychologist. You will be contacted to discuss what happens next.
Contact: studentenpsychologen@han.nl, by phone (024) 353 04 34.

Student counsellors
You can contact one of the student counsellors by email or phone. You can also use the online appointment planner to schedule an appointment. Don't forget to include your telephone number; a student counsellor will contact you by telephone.
Contact: studentendecanen@han.nl | (024) 353 04 34

Training or coaching
Coaching calls will go ahead via Skype, phone, mail, Teams. You can continue to sign up for 'study skills coaching' via the online portal. Group meetings will continue online or in a different format. Sessions that are cancelled will be rescheduled. You'll be notified about this.
Contact: studenttrainingencoaching@han.nl

Course Transfer Desk
Are you thinking of switching to another degree program? You can discuss this via Skype, phone, email or Teams. Send an email to your Course Transfer Desk, and they will schedule a meeting with you.

• studiewisselpunt.FEM@han.nl
• studiewisselpunt.FE@han.nl
• studiewisselpunt.GGM@han.nl
• studiewisselpunt.Techniek@han.nl

Student Chaplaincy
You can also contact a chaplain for support or a conversation.
Arnhem: All group activities at the Arnhem Student Point have been cancelled until 1 June. Individual sessions can still take place both in person (provided all advised measures are followed) and by telephone, Skype and email.
Contact: Iris Springvloed | iris@arnhemstudentpoint.nl | (06) 39 70 92 03Iris Springvloed | iris@arnhemstudentpoint.nl | (06) 39 70 92 03
The building of the Student Church on the Erasmuslaan in Nijmegen is currently closed and there will be no celebrations. The team can be reached for guidance or consultation via email, telephone and Skype. Go to www.ru.nl/studentenkerk for current info and materials you can use to keep in touch. 
A small remote course has been developed for this period: MEANING in my life.
Contact: Nicole Schubert | nicole.schubert@han.nl | (06) 55 21 89 44

HAN confidential counselors
At HAN we treat each other respectfully. Unfortunately, incidents can still occur in which you as a student have to deal with unacceptable behavior such as aggression and violence, bullying, (sexual) harassment and discrimination, including digital behavior. If this happens, contact one of the confidential counsellors to discuss what you can do about it. You can choose which confidential counsellor you want to speak to, and you can be sure that your confidentiality is guaranteed.

Tips to stay mentally fit and study independently
How do you stay mentally fit in the current situation? Fortunately, there are a lot of things you can do. On Insite you will find some specific tips.

• Staying mentally fit
• Studying independently

International students
Are you an international HAN student? If you think you are infected with the coronavirus, it is best to contact the GGD (0800 1351) or a general practitioner's office first (Arnhem: 026-3899696; Nijmegen: 0900 8880). They'll tell you what to do next.
If you have other medical complaints, contact a general practitioner by telephone, even if you are not registered with a general practitioner.

DUO loan for EU/EEA students

Have the corona measures caused financial problems for you? Because you temporarily can’t work, for example. In cases like this, DUO is temporarily offering the possibility for higher student loans each month. That can be done with retroactive effect, as of the start of the academic year. You can also apply for tuition fee credit.

You can arrange this yourself in "Mijn DUO". Not enough? Contact DUO yourself to find out about the possibilities. DUO is aiming to help out as much as possible when it comes to students with financial setbacks due to the corona measures.

See also duo.nl/corona for all the information about the possibilities of a financial support if you fall behind in the final phase of your studies due to the corona measures.

HAN Emergency Fund for non-EU/EEA students

If you are a non-EER-student, then unfortunately you are not eligible for DUO schemes. But you may be eligible for a loan from the HAN Emergency Fund. Your financial  emergency may not be of a structural nature and it must meet a number of strict criteria. The application must be accompanied by all relevant supporting documents. You can find more information on this Insite page.

Financial compensation for students by Dutch government

All students (including international students) who have to re-enroll next academic year and graduate between September 2020 and the end of January 2021 from an MBO college or university of applied sciences, or earn their master from a university will receive financial support from the Dutch government. All students whose right to a basic or supplementary grant expires in July, August or September will also receive financial support. 

Study delay

Because of the corona crisis, universities of applied sciences are providing as much of their education as possible online. Every effort is being made to prevent study delays. Despite these efforts, delays are unavoidable for programs with internships and practicals. What’s more, students in their final year aren’t able to catch up in the later years of their program. So, all students (including international students) who have to re-enroll in the upcoming academic year and who graduate between September 2020 and the end of January 2021 will receive a sum of money equal to three months of tuition fees. For students in higher education, that sum is €535.

The government is also offering special support to students who are no longer eligible for a basic and supplementary grant. Students who are not longer eligible to a grant in July, August and September will receive a one-off support payment. The one-time support payment is €1,500 for students in higher education who have a supplementary student grant. 

Read everything about the financial support scheme for study delays, extra travel rights with your student travel card or about the possibilities of a supplementary grant at:

• The DUO website
• The website of the Dutch government

Working from home

Lecturers and support staff work from home as much as possible unless physical presence is necessary. Your manager will decide what is necessary. Spreading work hours is preferable.

• Go to the frequently asked questions on Insite (Dutch only) for staff for all the information about working at home.

Working at HAN

Employees may work at HAN to a limited extent after consultation with their manager. Stickers (green/red) have been placed on desks in the HAN buildings, so you can see where best to sit to keep 1.5 meters distance. Most workspaces are equipped with a monitor for a laptop or a workstation (40% of all workspaces). At some of these places you can only sit with a laptop. Fewer monitors are currently available at HAN because many colleagues are using a HAN monitor at home.

There are approximately 5 workstations with double screens available for each academy, e.g. for the timetable offices. This may sometimes means you need to sit somewhere else than what you’re used to. We’d appreciate your understanding for this.

When working at any of the HAN locations, remember to follow our guidelines and those of the RIVM. Posters are hanging throughout the buildings as a reminder.
In principle, you can come to HAN again by public transport at all times, but travelling during rush hour or other busy times is not recommended and it is mandatory to wear a mouth mask. If you live in the neighborhood, preferably come by bike or on foot if possible and only use public transport if necessary.

• Go to Insite Rondom je werk (Dutch only) for all the information about organizing distance learning.
• Go to the frequently asked questions on Insite (Dutch only) for staff for all the information about assessment and internship activities.

NWO has taken a number of measures to support researchers. The first is that ongoing rounds where no more interaction is required with applicants can go ahead according to schedule. For other ongoing rounds, interviews are being postponed and deadlines for submission extended.

NWO is well aware that postponing interviews is not a good thing for the people involved in application procedures. They are therefore looking for ways to proceed with the grant allocations. The importance of utmost care and a level playing field for all candidates means that finding a solution takes time. In April, NWO will provide solutions in consultation with the knowledge institutes. The deadlines for upcoming calls have been postponed by one month and those for more complex calls with consortia will be put on hold and resumed again one month after the national measures are lifted. If second-flow funding is cut back for longer periods due to these measures, financial problems may arise.

At the moment there is insufficient visibility on the extent of the situation, but the Ministry of Education, Culture and Science remains in contact with NWO and the Association of Universities of Applied Sciences.

HAN is not giving staff permission to travel for work/business to countries or areas with red or orange travel advice. If, as a staff member, you are in a country where the advice changes from green/yellow to orange/red, you should check whether the stay is really necessary and whether there are possibilities to go home.

Registration

As a staff member you are obliged to register when you go abroad. It is important that you do this so that HAN has a complete overview and can take targeted actions if necessary. The registration form for staff can be found on Insite.

We can imagine that this period could cause feelings of restlessness or stress. Perhaps feelings of being powerless, too. Especially if the current measures are to last longer. At the moment, you may not be able to share your concerns as well as usual with colleagues or you may have many thoughts rushing through your mind when you are alone.

Would you like to talk to somebody about that? As a HAN employee, you can request a free consultation (20 minutes) with one of the psychologists from Ascender via a special helpline. You can discuss questions or uncertainties or simply let off steam. You can reach the helpline by phone on 0800-3277378. If you need more support, your colleagues in the HR department are available to help you further.

If you have any questions, you can contact the HR Enquiry Desk | (024) 353 05 50 | Vraagpunt.HR@han.nl.

Are you visiting the campus for an exam, practical lesson, coaching, or do you have permission from your manager? Then you have access the HAN buildings. Other staff and students need to stay at home. The buildings are open from 8.00 to 17.00. While on campus, follow the RIVM and HAN guidelines.

Canteens and facilities

The following canteens are open: 

• HAN campus Arnhem | Hangar R31 | 13.00 – 14.00.
• HAN campus Nijmegen | Restaurant K33 | 10.00 – 14.00.

Post desk
The desks in Arnhem and Nijmegen are open from 8.30 to 12.00. The post must be delivered there before 11.30.

• Outgoing post can be delivered to the reception desks at K33 and R26
• Incoming post is opened centrally and, if necessary, sent to the home address of the addressee. Confidential post items are dealt with by the HAN archivist.

See the procedure for incoming and outgoing post on Insite. 

CampusStore

Arnhem location
Open from 8.30-15.30.

Nijmegen location
Open from 8.30-15.30.

Study Centers
The study spaces in the Study Centres are closed.

Nijmegen
The study center at Kapittelweg 33 is open from 10.00 to 15.00. You can only borrow books by appointment. See the procedure on the HAN Study Centers website.

Arnhem
In Arnhem you can borrow books by appointment. See the procedure on the HAN Study Centers website.

Go to www.han.nl/studiecentra for access to online sources via HANQuest or online study books.

Cash desk/bank
The cash desk in Arnhem is closed. If you need to pick up money during this period, contact us. We’re happy to make an appointment so we can assist you. Call (06) 55 24 08 51 of (06) 25 64 04 75. We are also available via kas.bank@han.nl.

Other services
All other services will go ahead as usual (in-house emergency service, cleaning, catering (sandwiches at receptions for staff), coffee and tea services, archiving, graphic production services, delivery of office supplies.

Visits by external parties, such as suppliers and maintenance services, have to be reported in advance to the receptions at K33 and R26. The caretaker will take the visitor(s) to the other buildings.

The Service Desks and the Service Information Desks can be reached as follows.

The Service Desks at Kapittelweg 33, Ruitenberglaan 26 and 31 are open from 8.00 to 17.00.

• 22 June to 10 July: 8.00-16.30 (online and on campus)
• Summer Enquiry Desk | 13 July to 21 August: 9.00-13.00 (online and on campus)

Available by phone and email from 8.00 to 17.00. The post is processed on a daily basis.

• Outgoing post can be delivered to the reception desks at K33 and R26.

Incoming post is opened centrally and, if necessary, sent to the home address of the addressee. Confidential post items are dealt with by the HAN archivist.

Check the Open Days page for more information and the next date.

Check the Open Evening page for more information and the next date (only in Dutch).

Matching will be done differently this year because of the measures related to the coronavirus. The questionnaires are a required part of Matching. After the questionnaires you would normally have an appointment at HAN. This academic year all appointments at HAN locations have been cancelled to prevent further spread of the coronavirus in the Netherlands. 

To help applicants make an informed decision about whether the degree program is a good match for them, online alternatives are being offered where possible. Applicants will be informed about this by the relevant degree program.

For more information about Matching, go to www.han.nl/studiekeuzecheck (Dutch only).

For the status of other events and gatherings, go to www.han.nl/agenda (Dutch only).

No, Student for a Day events at the HAN locations will not go ahead as long as there is limited education at the HAN locations.

As an alternative, some programs allow you to experience their program online. More information will follow here soon.

HAN has taken extra (hygiene) measures to prevent/limit the spread of the Coronavirus as much as possible. Cleaning is done several times a day with disinfectants. Notice that the towel or soap dispenser is empty? Or that an area hasn’t been cleaned? Report it to the ServiceDesk: ServiceDesk@han.nl of (024) 353 16 66.

If you have cold symptoms or a temperature? Stay home until you are better and make sure you don’t infect anyone else. So keep a distance from others. You don’t have to call the GP. Your symptoms are mild.

Have your symptoms gotten worse?
You have a fever (over 38 degrees Celsius) and you’re coughing or having difficulties breathing? Then you have to call the GP or after-hours clinic. Call immediately if your symptoms are serious.

Which simple, preventive measures can I take?  

• Don’t shake hands
• Wash your hands regularly. 
• Cough and sneeze on the inside of your elbow. 
• Use paper handkerchiefs. 
• Use an alcohol-based hand disinfectant if water and soap are not available. 
• Stay at home if you are ill. Note: currently we are following the regular sick-leave policy.

The flowchart below outlines what to do as a student or member of staff if you:

• have health complaints
• have returned from an area at risk, or
• have been in contact with someone suspected of being infected with the coronavirus.

For the time being, HAN's regular sick leave and care leave policies apply.  

For staff:

• The regular sick policy applies. That’s because we as HAN want to track if and when our business-critical processes might be at risk.
• If there are medical reasons preventing you from working, report this by phone to the reception at HAN and to your manager.
• In case of mild cold symptoms, we follow the advice of RIVM, GGD and WHO. The general principle is that you don’t report sick with such symptoms, but you continue your work at home. Just like you would in a normal situation.
• Fear of infection and the care of sick family members are in principle not valid reasons for reporting sick. If you are not sick but decide not to work anyway, you’ll have to use your sustainable employability hours (DI hours) or leave hours. Contact your manager about this if you have any questions.

For students

• If you can’t study due to medical reasons, report this by phone to your study coach.
• Fear of infection is no reason to call in sick.
• Care for sick family members is no reason to call in sick.
• In case of mild cold symptoms, we follow the advice of RIVM, GGD and WHO. Don’t come to HAN, but study at home.